Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What is the average shipping time for furniture orders?
Most standard items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 7-14 business days depending on your location and the selected white-glove service.
Do you offer a warranty on your home decor and furniture?
Yes, all LiberNovo furniture comes with a limited 1-year warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy if a product doesn't fit my space?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition to qualify for a full refund, minus return shipping costs.
Are your wood products sustainably sourced?
Sustainability is a core value at LiberNovo. We partner with suppliers who use FSC-certified timber and eco-friendly finishes to ensure your home remains beautiful and green.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.